- All returns and/or exchanges must be made within 14 days from the original purchase date and must be arranged with a return goods authorization from [email protected]
- Refunds and/or exchanges are subject to a minimum of 15-35% restocking fee.
- The product must be in original packaging without any damage on the package and in a resalable condition.
- If customers get approval to return any product; they must deliver it to our location or ship it by courier.
- No refunds/exchanges on custom and special-order items.
- No refunds/exchanges on clearance and display items.
- All products are guaranteed by the manufacturer warranty as per their specified terms and conditions and must be handled directly with the manufacturer.
- Bath City Design is not responsible for any plumbing or installation charge.
- Taps Depot Does not take responsivity for shipping fragile products to customers addresses. If our customers choose any couriers companies for receiving their orders in our website checkout section , they should have deals with those couriers for any issues directly.
- Customers when click on our term and conditions before placing their orders, it mean they accept all our policy, and they can not have any claim in the future.
Taps depot is following the manufacturer’s return policies and customers can ask us about any specific product return policy.